Questions we often get

What do you need from me to get started?

Information. That’s all we need. Show us your old power bills and tell us about your opening hours and equipment and we’ll work out a plan that saves you the most money. If you agree to our price, we’ll schedule a hassle-free installation with our partner, Solar MD. All they need is a few days on your roof and at your switchboard and your savings will start immediately.

How do you mix your power with Eskom’s? Will I notice?

Nope, the mixing is seamless. Our Jager smart meters combine your solar electricity with Eskom’s without a glitch. Electricity is electricity, no matter how it’s produced. Your lights and refrigerators can’t tell the difference.

What happens to the solar power we don’t use?

Don’t worry, you’ll use it all. Our installations are designed to maximize utilization. And if you don’t need the power, it won’t even be produced.

Some municipalities buy power from private producers. If your business is located in one of these locations, we can set up our system so that we both benefit from it by selling any excess power our installation can produce. Local regulations differ from town to town, but we propose to split the income from that surplus 50/50.

How clean is Sosimple power?

It’s clean! Eskom emits a lot of pollution into South Africa’s air, including 1.03 kg of CO2 per kWh on average. However, a solar installation of 100 panels, or 50,000 kWh, will save roughly 50 tons of CO2 each year. To be honest, some CO2 and pollution is created in China where the panels are produced, but it’s a small amount by comparison. To minimize this environmental impact, we only use panels and hardware from reputed manufacturers.

Can I go off-grid completely?

Maybe someday. But our advice is to switch over in stages. Start with a Sosimple solution that covers most of your daytime energy needs, then after observing your energy usage we can discuss adding panels and batteries to reduce your dependence on traditional power suppliers even more. Typically, the last 20-30% of your electricity needs are the most expensive to switch over, but because our partner Solar MD is the leading lithium-ion battery provider in South Africa, we are confident that should you eventually decide to go off-grid, we can get you the best price.

Do I need a license to set up an installation?

No. We’ll take care of all of the paperwork with your municipality and the South African energy regulator.

Can I rely on your services for the long term?

Yes you can. We are committed to delivering our services for the long term, and so are our partners, Solar MD and Jager. If any one of us should discontinue operations, your contract and the solar installation on your roof will remain unchanged for the duration of our agreement.

Who is responsible for insurance against theft or damage of your installation?

We are. Because we own the installation, we’ll take care of insurance. We’ll ask you to help us protect the equipment from theft or damage, though, which will also secure your cost savings.

Can I recommend you to potential customers? And is there a bonus in it for me?

Yes please! We’ll give you an attractive finder’s fee when you introduce us to businesses who sign up for our services.

Do you also provide your services to homeowners?

Not yet. Our current focus is on businesses that use more than 50,000 kWh of daytime power per year and ideally use power 7 days a week. In the future, we plan to expand our offer to smaller businesses and homeowners. If you’re interested, send us your email address and we’ll notify you when we’re ready.

Why shouldn’t I just buy the installation myself?

You could, but wouldn’t you rather focus on your business? If you do decide that you’d like to own the installations yourself, our reseller partners can help you with that. However, for most businesses, it is better financially and operationally to simply work with us. Your savings will start from Day 1.

Can I rent or lease the installation from you?

No. Renting or leasing is a common way to buy an installation without having to pay for it now, but who wants to sign a 25-year commitment for equipment that will require maintenance and upkeep out of pocket? Simply put, our deal saves you more money.

How long do your installations last?

With the right maintenance, we expect an installation to last more than 25 years. However, we limit contracts to 10 years to make it more attractive for our customers. At the end of your contract, if you want to extend we’re happy to do so at a great price.

Why shouldn’t I wait until the panels are even cheaper?

We save you money now and have designed our offer to save you more overall compared to waiting. So why wait and lose out? Let us show you the numbers, so you can decide.

How reliable is your installation?

We only use top of the line technology. Our panels are so-called Tier 1 panels which have undergone extensive quality controls and certification. The manufacturer guarantees their performance for 25 years. A solar installation requires a so-called inverter to turn solar energy into power which you can use. We only use Tier 1 inverters from one of the largest global manufacturers. For metering we rely on South Africa based Jager Tech who have built world-class meters and monitoring solutions.